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Pre-contractual information

Pre-contractual information sheet on switching to another provider

What this sheet is for, and when you get it

This sheet contains the information that, under Article 26 and Article 29(4) and (6) of Regulation (EU) 2023/2854, must be given to you before you conclude the contract, and not only inside the contract.

You find it in three places: on the purchase page, before the button that concludes the order; in a dedicated section of the website, accessible without registering; and attached to the order confirmation we send you on a durable medium (Article 10 of the Terms of Service).

Together with this sheet, and before the contract is concluded, we make available to you the full text of the Terms of Service in a form you can store and reproduce (Article 25(1) of Regulation (EU) 2023/2854).

The corresponding contractual clause is Article 21a of the Terms of Service. Where this sheet and Article 21a diverge, Article 21a prevails.

Who sells: Nicodemo & Signa Company Srl, Strada Lucian Blaga nr. 21, ap. 16, 310023 Arad, Romania, unique registration code RO15617609. Contact for everything in this sheet: info@cosmetifull.com.

1. Standard service fees

The services are paid for with prepaid credits. You buy credits in advance, and each operation consumes a number of credits that is published and visible before you start the operation.

The price list in force and the credit cost of each operation are published in the platform and on the page of each service. This sheet contains no amounts, because prices change over time and an amount written here would go stale without anyone noticing.

  • There are no activation charges. Current plans, subscriptions and prices are on the pricing page before you buy.
  • There is no minimum contract duration.
  • The total price including taxes is the one shown on the purchase page before you confirm the order.
  • Purchased credits are valid for 12 months from the day of the purchase. Promotional credits may have their own validity period, stated in the offer.

2. Early termination penalties

There are none. We apply no penalty if you decide to leave the platform, at any time and for any reason.

Unused credits are refunded to you under Article 11.3 of the Terms of Service.

3. Switching charges

They are zero. Switching to another provider, exporting your data, the assistance during the transitional period and the final erasure are free of charge.

We apply no switching charges, not even in the form of the "reduced charges" that Article 29(2) and (3) of Regulation (EU) 2023/2854 would allow until 11 January 2027. The absolute prohibition takes effect on 12 January 2027: we apply it already today, and it is a term of the contract (Article 21a.10), not a concession we can withdraw.

4. Switching procedures and methods

If the switch were not technically feasible within 30 days, we tell you within 14 working days of the request, in writing and with reasons, and we propose an alternative transitional period of no more than seven months.

  • Write to info@cosmetifull.com from the email address of the account, saying which of the three routes you want: switch to another provider, move the data onto your own infrastructure, or simply erase everything and close the account.
  • Notice period: 30 calendar days from the day we receive your complete request.
  • Transitional period: 30 calendar days after the notice period. During that time the contract remains applicable, the account stays active, the service keeps working and we assist you. You may ask for an extension, once, for the duration you need.
  • Delivery of the data. On written request we hand over all exportable data in one go, within 14 working days, free of charge. You may also ask for it outside a switch, at any time and as many times as you need.
  • Retrieval: at least a further 30 days after the end of the transitional period.
  • Final erasure after the retrieval period, once the switch is complete.

5. What leaves, and what stays ours

The exhaustive list of exportable data, service by service, is in Article 21a.5 of the Terms of Service. In short, what leaves is: your account and organisation data, the history of purchases and consumption, the invoices, the settings, the feedback messages, and for LabelCheck the list of analyses, the full reports, the findings in structured form, the resolved findings, the version history, the clarification chats and the notification declarations you prepared.

What stays ours, because it does not come from you and is protected by intellectual property rights or covered by trade secrets, is the platform software, the regulatory knowledge base, the analysis engines, the system instructions, the expert canons and the document templates (Article 21a.6). The only categories of data relating to you that we exclude from export are the internal orchestration logs, the technical service telemetry and the internal cost and budget counters: the list is exhaustive, and if you needed one of these items for a dispute or a verification we provide it anyway.

6. Available formats

We apply no technical protection measures and no digital rights management to the results we produce for you (Article 9a of the Terms of Service).

  • JSON for structured data and findings.
  • Markdown or PDF for reports and declarations.
  • Original format for the files you uploaded and that we keep.

7. Known technical limitations

We state them here, before the contract, because this is where they are useful.

  • The images and files you upload to have a label analysed are not retained. They are used to produce the report and do not stay on our systems. We cannot give them back, because we do not have them. What stays, and what you can export, is the full report.
  • The full export is requested in writing today, and we prepare it within 14 working days. In your account you already have, on your own, the list of everything you have produced and every individual report or declaration, which you can open and save as PDF.
  • There is no industry standard format for cosmetic compliance reports. We deliver the report in Markdown or PDF and the findings in JSON using a schema of ours, described in the register referred to in point 8. No standardisation body has published common specifications or harmonised standards applicable to this type of service under Article 35 of Regulation (EU) 2023/2854; on the day they are published, we will comply within the deadlines that regulation provides.
  • Services not yet released. PIFBuilder and FormulaArchive are announced and cannot be purchased. Their list of exportable data and their formats are published in the register before the service becomes purchasable.
  • ExpertDesk is open. Its own entry in the register, with the list of exportable data and the formats, is not published yet. It follows before the service becomes purchasable.

8. Register of data structures, formats and interfaces

The up to date technical description of the data structures, the formats, the open interoperability specifications, the switching procedures and the known technical limitations is published here:

https://cosmetifull.com/data-formats/

Verified live on 21 August 2026: the register is published and reachable without registering, in the three contractual languages.

9. Relationship with your rights over personal data

This sheet and Article 21a concern switching to another provider under Regulation (EU) 2023/2854. Your rights over personal data, including the portability right in Article 20 of Regulation (EU) 2016/679, remain described in the Privacy Notice and apply in addition. The two sets of rules add up; where they diverge, the rules on personal data prevail.

The scope of exportable data in this sheet is wider than the scope of personal data portability: it covers personal and non personal data together, what you submitted, what the service produced and the metadata that goes with it.